Refund policy

Last updated 3 November 2026.

If you're not happy with a purchase, ask for a refund within 14 days of paying. You'll get your money back in full as long as you've used less than half of what that payment bought.

Credit packs: refunded in full within 14 days of purchase if you've used fewer than 100 of the pack's 200 credits. The pack's remaining credits are removed from your inbox.

Monthly plan: each monthly payment is refunded in full within 14 days of being charged if you've used fewer than 250 of that month's 500 plan emails. You can cancel any time, which stops future payments; you keep the plan until the end of the month you've paid for.

If WebLM didn't work for you, for example it kept misreading your emails, tell us and we'll refund you even if you've used more.

To ask for a refund, reply to your receipt email from Paddle, open Paddle from your billing page, or email [email protected]. Refunds go back to the original payment method and are processed by Paddle, our merchant of record, usually within 5 to 10 business days.

This doesn't affect any rights you have under consumer law where you live.